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ORDER PROCESSING: Please allow 1 hour to process your order. Expect an email within 15 minutes to let you know your order is on the way! STORE PICKUP - NOT AVAILABLE DOMESTIC SHIPPING RATES AND ESTIMATES: For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. REFUNDS, RETURNS AND EXCHANGES We accept returns up to 10 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at bristlefree@grillabrush.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at bristlefree@grillabrush.com.